Carpet Cleaning

Professional deep cleaning that revitalises your carpets and extends their lifespan

Last updated: 14 April 2026

This page explains how Cowell’s Cleaning Services collects, uses and protects personal information when you use this website, along with the terms that apply to your use of the website and information about cookies.

1. Who we are

This website is operated by Cowell’s Cleaning Services (“we”, “us” or “our”).

Contact details:
Cowell’s Cleaning Services
Peter Bruff Avenue
Clacton on Sea
Essex
CO16 8UE

Email: info@cowellscleaning.co.uk
Phone: 01255 222186

2. About this policy

This page combines our Privacy Policy, Website Terms of Use and Cookie Policy. By using this website, you agree to these terms. If you do not agree, please do not use the website.

This policy is intended to give clear information about how we handle personal data in line with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

3. The information we may collect

We may collect and process the following personal information:

  • Your name
  • Your email address
  • Your telephone number
  • Your address or service location, where relevant
  • Details contained in any message, enquiry or quotation request you send to us
  • Technical information such as IP address, browser type, device information and website usage data
  • Cookie and consent preference information

4. How we collect your information

We may collect information:

  • when you complete a contact, quote request or callback form on our website;
  • when you email or call us;
  • when you interact with our website;
  • through cookies and similar technologies; and
  • when you choose to engage with us through social media platforms.

5. How we use your information

We use personal information for the following purposes:

  • to respond to enquiries and provide quotes;
  • to supply our cleaning and related services;
  • to communicate with you about your enquiry, booking or service;
  • to manage and improve our website, services and customer experience;
  • to maintain website security and prevent misuse;
  • to keep appropriate business records; and
  • where permitted, to send service-related or marketing communications.

6. Our lawful bases for processing

We rely on one or more of the following lawful bases under UK data protection law:

  • Legitimate interests – for running and improving our business and website, responding to general enquiries, preventing fraud and maintaining security.
  • Contract – where processing is necessary to provide a quotation, arrange a booking or deliver services you have requested.
  • Legal obligation – where we must process data to comply with legal or regulatory duties.
  • Consent – where consent is required, such as for certain cookies or where you have opted in to receive marketing.

7. Marketing communications

If we send marketing by email, text or similar electronic methods, we will do so only where permitted by law. You can ask us to stop marketing communications at any time by contacting us using the details above or by using any unsubscribe option provided.

8. Sharing your information

We do not sell your personal data.

We may share your information where reasonably necessary with trusted third parties such as:

  • website hosting providers and website support providers;
  • email and communications service providers;
  • analytics or website performance providers;
  • payment, accounting or administrative service providers;
  • professional advisers; and
  • regulators, courts, law enforcement or other authorities where required by law.

Any third party processing personal data on our behalf is expected to keep it secure and only use it for appropriate purposes.

9. International transfers

Some of our website or technology providers may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place so your personal data remains protected.

10. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose it was collected, including to respond to enquiries, provide services, keep business records and meet legal, tax or regulatory obligations.

Retention periods may vary depending on the nature of the enquiry or service provided.

11. Your data protection rights

Depending on the circumstances, you may have rights to:

  • request access to the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request deletion of your data;
  • request restriction of processing;
  • object to certain processing;
  • request transfer of your data in a portable format, where applicable; and
  • withdraw consent where we rely on consent.

To exercise any of these rights, please contact us using the details above.

12. Complaints

If you have any concerns about how we use your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no website or internet transmission can be guaranteed to be completely secure.

14. Third-party links

This website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party sites. You should read their own policies before submitting any personal data.

15. Children’s privacy

This website is intended for a general audience and is not specifically directed at children. We do not knowingly collect personal data from children through this website without appropriate reason or authority.

16. Website terms of use

16.1 Use of this website

You agree to use this website only for lawful purposes. You must not use the website in any way that may damage the site, interfere with its operation, compromise security or infringe the rights of others.

16.2 Content and information

We take reasonable care to ensure the information on this website is accurate and up to date. However, content is provided for general information only and may be changed at any time without notice. We do not guarantee that all content will always be complete, accurate or current.

16.3 No professional or contractual reliance

Any information on this website is for general guidance only and should not be treated as a binding quote, offer or contractual commitment unless expressly confirmed by us in writing.

16.4 Intellectual property

Unless otherwise stated, all content on this website, including text, graphics, images, branding and layout, is owned by or licensed to Cowell’s Cleaning Services and is protected by intellectual property laws.

You may view pages from this website for your own personal or internal business use. You must not reproduce, republish, distribute, modify or commercially exploit website content without our prior written permission.

16.5 Website availability

We do not guarantee that the website will always be available, uninterrupted or error-free. We may suspend, withdraw or update the website or any part of it at any time.

16.6 Viruses and misuse

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for using your own virus protection software and IT safeguards. You must not knowingly introduce malicious code, attempt unauthorised access or misuse the website or server in any way.

16.7 Liability

To the fullest extent permitted by law, we exclude all warranties, representations and conditions that may otherwise apply to this website or its content.

We will not be liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, this website. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.

16.8 Governing law

These terms are governed by the laws of England and Wales. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

17. Cookie policy

Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences and collect information about how visitors use the site.

17.1 Cookies we may use

Our website may use the following categories of cookies and similar technologies:

  • Strictly necessary cookies – these are essential for the website to function properly, such as security, accessibility, page navigation or form submission features.
  • Functionality cookies – these may remember choices you make, such as consent preferences or user settings.
  • Analytics cookies – these help us understand how visitors use the website so we can improve performance and user experience.
  • Marketing or third-party cookies – these may be set by third-party tools, social media integrations, embedded content or advertising technologies.

17.2 Consent for cookies

Where required by law, we will ask for your consent before placing non-essential cookies or similar technologies on your device. Strictly necessary cookies do not require consent.

You can manage your cookie preferences using our cookie banner or settings tool, where available, and you can also control cookies through your browser settings.

17.3 Managing cookies in your browser

Most web browsers allow you to block or delete cookies. Please note that disabling some cookies may affect how the website functions.

17.4 Third-party services and WordPress plugins

Because this website is built on WordPress, some cookies may be set by the WordPress platform, theme, plugins, spam protection tools, security tools, analytics services, maps, embedded media, forms or social media integrations. The exact cookies used may change over time depending on the features active on the website.

17.5 Updating this cookie information

We may update this Cookie Policy from time to time to reflect changes in law, guidance or the technology used on the website.

18. Embedded content and third-party features

Pages on this website may include embedded content or features from other websites, such as maps, videos, forms, reviews or social media content. These third-party services may collect data about you, use cookies, track your interaction with the embedded content and process personal information according to their own privacy notices.

19. Contacting us about privacy or cookies

If you have any questions about this policy or how your information is handled, please contact:

Cowell’s Cleaning Services
Email: info@cowellscleaning.co.uk
Phone: 01255 222186
Address: Peter Bruff Avenue, Clacton on Sea, Essex, CO16 8UE

20. Changes to this policy

We may update this page from time to time. Any changes will be posted on this page and will take effect when published. We recommend checking this page occasionally to stay informed.